In recent years, many organizations have updated their digital tools to support the permanence of remote and hybrid work. Despite many advances, organizations still find managing information across locations and applications a huge challenge. Deploying new applications without evaluating the impact on workflows or the workforce can also create new challenges.
Productivity and collaboration challenges
Gartner® reports that « the rise of apps has resulted in the average number of apps an employee must use to get their job done reaching 11 by 2022, with 17% of workers needing to use 16 or more. »[i].” Siled information requires constant application switching, a significant challenge for both productivity and collaboration.
An increasing number of applications also means that critical information can be found in disparate locations, making information management and governance more challenging than ever. According to Gartner, “Despite 59% of digital workers reporting that they often struggle to manage content, 29% still struggle to find the information they need to do their job.[ii].” With nearly a third of workers struggling to find critical content, the need for better management is clear. However, today’s content management solutions often impose rigid structures and workflows that inhibit creativity and innovation. Unless it integrates seamlessly with other leading applications, a content management solution can contribute to the need to switch between applications, ultimately slowing down business processes.
Employee Experience Considerations
Digital tools can have a profound impact on employees’ work experience and desire to remain loyal to an employer. With technology largely or completely replacing office interaction for many workers, employers need to consider how their choice of apps impacts the digital experience for employees. Integrating content management with a leading productivity suite like Google Workspace, where many organizations already manage much of their daily collaboration, creates a seamless digital employee experience and empowers workers to access information where and how they choose.
Three ways to deliver smarter digital employee experiences
OpenText now allows workers to combine the collaboration capabilities of Google Workspace with the powerful information management capabilities of Core. This integration improves worker productivity no matter where teams are working, be it Google Cloud apps, Business Workspace, or leadership apps. Here are three ways OpenText Core for Google Workspace Delivers a smarter digital employee experience:
1. Empower digital workers to work smarter, not harder
Core for Google Workspace enriches Google Workspace collaboration with enterprise content management and information governance. Integrated with Core, Google Workspace gains automated control at scale, empowering digital workers to create and collaborate without worrying about complex processes.
2. Deliver content in context, wherever users work
Meet the teams where they’re already working by connecting key business applications with seamless collaboration and information management from Core and Google Workspace. Speed up business processes by integrating collaboration and content management into core applications.
3. Deliver a seamless digital experience for employees
The powerful combination of Core and Google Workspace enhances cross-application collaboration while maintaining a single source of truth. Reduce digital friction and surface critical content insights by eliminating switching between apps.
Empower teams to work smarter
Core for Google Workspace empowers users to work where they choose while giving them the collaboration and content management capabilities they need to work smarter.
[i] Gartner® Predicts 2023 Create tomorrow’s digital day, 2023.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the US and internationally and is used herein with permission. All rights reserved.
[ii] Garter®, What Workers Want: Top 10 Insights from the Digital Worker Experience Survey, 2023.