ECM focused on the preservation and protection of content. Content Services builds on that and uses innovative technological advances to broaden the focus to include information access, sharing and collaboration.
What are content services?
According to Gartner®, Content Service Platforms (CSPs) they are essential for managing and using content within an organization. CSP technologies enable employees to retrieve and work with content in a modern and seamless way across devices and organizational boundaries. Core CSP capabilities include content capture, creation, consolidation, processing, and retention to support personal, team, departmental, and enterprise business operations.
The era of trying to implement a monolithic system across the enterprise ECM platform because the all-inclusive control of the content has ended. While the goal is still necessary, the traditional approach was too unwieldy and complex to work consistently.
Everything from outreach to training took too long and rarely met the needs of the organization. And the growth of vast new sets of digital information has just made the idea even more untenable.
What are the capabilities of CSPs and content service applications?
A CSP can be seen as the evolution of existing ECM solutions. The Content Services Platform has its own repository and integrates with other repositories to provide content lifecycle management, information access, and enterprise-wide governance.
Common services available on these platforms include document and records management, data capture and indexing, categorization, workflow management, version control, and analytics.
Content service applications, on the other hand, provide solution-focused capabilities that address specific use cases across the organization. Examples of content-enabled apps include vendor invoice management, employee information management, contract managementas well as vertically focused applications, such as those of life sciences either engineering.
What are content service components?
Content Service Components are utility-based services that add additional functionality to existing applications. For example, a content services component might be a utility that enables language translation, share external files either document capture.
CSP providers, such as OpenText™, offer a variety of content-enabled services, microservices, tools, and repositories that allow organizations to design the best CSP for their individual needs.
What is the difference between content services and enterprise content management?
Content services are not a substitute for an ECM system. Rather, it is an evolution in ECM solutions. It’s not about « rip and replace ». It’s about leveraging the investments you’ve already made in ECM systems and enhancing the value of those systems by integrating new capabilities.
Specifically, ECM solutions enable you to capture, manage, store, and preserve content across the organization, while content services extend that and improve information sharing. automation, collaboration and analytics.
As mentioned above, the real change is not about technology. It is about asking different questions related to the use of content within your organization, and now being able to integrate solutions that give you the answers you need.
Traditional ECM software focused on content capture, storage and management. Content services, on the other hand, address very different questions: « How do I give users access to the information they need, when and where they need it, and in a format that is easy for them to work with? »
What are the benefits of content services?
Content services enable organizations to realize the full value of the content and data available to them. Rather than isolating content in a separate repository where it’s hard to access and out of context, content services are a huge step forward in connecting people, processes, and content across organizations, and with their customers, vendors, and other business partners. .
Key benefits include:
- Empower knowledge workers
Content service software allows you to deliver the right content to the right people at the right time. Users can access and interact with dynamic and personalized content from within the application they are using through personalized workspaces.
- Becoming repository agnostic
Content can be stored in multiple repositories throughout the organization. Rather than trying to identify, capture and centralize it, a content services platform allows users to access content where it is, while maintaining governance and access controls. Only when content is managed in this way can you begin to apply advanced analytics to improve decision making.
- Improve access and exchange of information
The best CSPs ensure that content is « born managed. » Intelligent, automated categorization and metadata capabilities mean any piece of content can be managed throughout its entire lifecycle. All content, wherever it resides, can be quickly and easily searched, retrieved and shared between departments or with customers and partners.
- Improve information governance and compliance
A CSP provides a single, trusted source that provides integrated records management, intelligent metadata management, archiving and search capabilities, and version control, whether content is stored within the platform or in other enterprise repositories, such as Microsoft SharePointyou, SAP applications, Sales force Or email. This ensures that all activity complies with internal information governance policies and procedures and external regulations and mandates.
- Moving to “Cloud First”
Delivered as web-based services, CSPs can be quickly deployed and are easily scalable. Your benefits are available for on-premises and cloud business applications and can be accessed from anywhere, on any device. The best content service platforms allow seamless integration of new content services with existing on-premises ECM systems to provide hybrid content services.
Why consider OpenText for your CSP?
OpenText is a recognized leader of on-premises content services and managed content services, enabling flexible CSP deployments that meet specific business requirements.
Here are three reasons to choose OpenText as your CSP provider:
- Named a Leader in Content Services
Gartner named OpenText a Leader in its 2021 Magic Quadrant for Content Services Platforms. In the report, Gartner states: “Organizations are increasingly looking to consolidate their content services portfolio using cloud-based services that are easy to use. to implement, configure and operate. Providers are responding with increasing SaaS capabilities.”
- Industry Leading Integrations
Organizations need a digital workplace that enables smooth information flows and improves process management. Integrate with SAP, Salesforce, Microsoft, and other leading applications, and seamlessly incorporate OpenText content services and content collaboration solutions to minimize application switching and increase user productivity.
- future in the cloud
OpenText offers the flexibility to choose from all deployment options, whether private, public or hybrid cloud, multi-tenant SaaS or on-premises. Organizations can future-proof their operations by leveraging a robust roadmap and quarterly innovative feature enhancements.
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